Refund policy

At aurawells, we are committed to providing high quality products designed to enhance your skincare experience. If you are not fully satisfied with your purchase, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it

The item must be in its original packaging

Proof of purchase is required

Non-Returnable Items

Used or damaged items (not due to our error)

Items returned without original packaging

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds will be issued to your original payment method

Processing time may take 5–10 business days

If you’ve done all of this and still have not received your refund, please contact us.

Exchanges
We only replace items if they are defective or damaged.

Return Shipping

Customers are responsible for return shipping costs

Shipping costs are non-refundable

Contact Us
If you have any questions, contact us at: info@aurawells.com