Terms of service

 

1. Our Services

Aurawells provides convenient, on-site self-care and workplace wellness services, which may include:

• Manicure and nail services
• Hair services
• Massage services
• Beauty and personal-care services
• Workplace wellness experiences
• Other services offered through Aurawells from time to time

Services may be provided at workplaces, offices, corporate events, private events, or other approved locations.

Service availability, pricing, duration, and service offerings may vary by location and booking.

2. Booking Appointments

Appointments may be booked through our website, by phone, by email, or through other booking methods offered by Aurawells.

When making a booking, you are responsible for providing accurate information, including:

• Your name
• Contact information
• Appointment date and time
• Service requested
• Service location
• Any information reasonably necessary for us to provide the service

Appointments are not considered confirmed until Aurawells provides confirmation.

We reserve the right to decline or modify a booking when necessary because of scheduling, staffing, location, safety, or other operational considerations.

3. Cancellations and Rescheduling

We understand that schedules change. If you need to cancel or reschedule an appointment, please provide as much notice as possible.

Aurawells may establish cancellation and rescheduling fees for particular services, events, or bookings. Any applicable fee will be disclosed at the time of booking or before the service is confirmed.

Repeated late cancellations, no-shows, or failure to provide reasonable access to the service location may result in additional fees or restrictions on future bookings.

4. Late Arrivals

Please arrive or be available at the designated service location at your scheduled appointment time.

Arriving late may reduce the amount of time available for your service. In certain circumstances, Aurawells may need to modify or cancel the service if there is insufficient time to perform it safely and properly.

The full service price may still apply to late arrivals or appointments that cannot be completed because of the client's delay.

5. Workplace and On-Site Services

Because Aurawells frequently provides services at workplaces and other third-party locations, clients must follow the reasonable rules and requirements of the host location.

The client or host organization is responsible for providing Aurawells with reasonable access to the designated service area.

The service area should be reasonably clean, safe, accessible, and suitable for the requested service.

Aurawells may refuse or discontinue a service if the environment presents a safety concern or prevents the service from being performed appropriately.

6. Massage and Wellness Services

Aurawells' massage and wellness services are intended for relaxation and general wellness.

Our services are not medical treatment, physical therapy, psychotherapy, or a substitute for professional medical care.

Aurawells does not diagnose, treat, or cure medical conditions through its wellness services.

You should consult an appropriate licensed healthcare professional regarding medical conditions, injuries, medications, pregnancy-related concerns, or other health questions before receiving a service when appropriate.

You are responsible for informing your service provider of any relevant conditions, injuries, allergies, sensitivities, or limitations that could affect the service.

7. Beauty, Hair, and Nail Services

Clients are responsible for informing their service provider of known allergies, sensitivities, skin conditions, nail conditions, hair treatments, or other circumstances that could affect a service.

Aurawells may decline or modify a service when a provider reasonably believes the requested service could create a health or safety concern.

Results may vary based on individual hair, skin, nail, and other personal characteristics.

8. Health and Safety

For the safety of clients, employees, contractors, and service providers, Aurawells reserves the right to refuse or discontinue services when circumstances create a reasonable health or safety concern.

This may include situations involving:

• Contagious illness
• Open wounds or infections affecting the service area
• Unsafe working conditions
• Harassment or threatening behavior
• Intoxication or impairment
• Inappropriate conduct
• Any other condition that reasonably prevents safe service delivery

If a service must be stopped for safety reasons, Aurawells will determine whether a refund, credit, or rescheduling opportunity is appropriate based on the circumstances.

9. Client Conduct

Aurawells is committed to providing a professional, respectful environment.

Clients must treat Aurawells employees, contractors, and other clients respectfully.

Aurawells does not tolerate harassment, discrimination, threats, violence, sexual misconduct, or abusive behavior toward our team.

We reserve the right to terminate a service or refuse future bookings when necessary to protect our team, clients, or business.

10. Payments

Payment is due according to the payment terms presented at the time of booking or purchase.

Aurawells may accept credit cards, debit cards, electronic payments, or other payment methods made available by us.

Prices may vary based on the service, duration, location, event size, travel requirements, and other applicable factors.

Aurawells reserves the right to update its pricing at any time. Changes will not affect a booking that has already been confirmed unless otherwise agreed.

11. Corporate and Group Bookings

Corporate, workplace, event, and group bookings may be subject to separate agreements, pricing, minimum booking requirements, deposits, cancellation policies, or other terms.

If a separate written agreement exists between Aurawells and a business or organization, that agreement will control to the extent it conflicts with these Terms.

12. Travel and Service Locations

For mobile or on-site services, additional travel, parking, facility, or location-related charges may apply depending on the booking.

Clients and host organizations are responsible for providing accurate location information and reasonable access to the service area.

Aurawells is not responsible for delays caused by circumstances outside our reasonable control, including traffic, weather, building access restrictions, security procedures, or other unexpected conditions.

13. Refunds

Because many Aurawells services involve reserved appointment time and the use of service providers, refunds are handled according to the applicable cancellation and service policy.

If you believe a service was not provided as reasonably expected, please contact Aurawells promptly so we can review the situation.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be waived.

14. Service Results

Aurawells makes reasonable efforts to provide professional and satisfactory services. However, results can vary between individuals.

We do not guarantee a particular cosmetic, aesthetic, therapeutic, or wellness result.

Photographs, examples, descriptions, or promotional materials are provided for general informational purposes and may not represent the exact result an individual client will receive.

15. Website Use

Our website and its content are provided for informational and commercial purposes.

You agree not to:

• Use the website for unlawful purposes
• Attempt to interfere with the website's operation
• Access restricted areas without authorization
• Copy or reproduce our content without permission
• Use our website to distribute harmful or malicious material
• Misrepresent your identity or information

Aurawells reserves the right to modify, suspend, or discontinue portions of the website or its services at any time.

16. Intellectual Property

The Aurawells name, logo, branding, website content, photographs, graphics, text, designs, and other original materials are owned by or licensed to Aurawells and may not be reproduced, modified, distributed, or used commercially without prior written permission.

17. Third Party Services

Aurawells may use third-party platforms for payment processing, appointment scheduling, communications, website hosting, or other business functions.

Your use of those services may also be subject to the third party's own terms and privacy policies.

Aurawells is not responsible for the independent practices or policies of third-party providers.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Aurawells will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Aurawells and its owners, employees, contractors, and service providers from claims, damages, liabilities, and expenses arising from your unlawful conduct, violation of these Terms, or misuse of our services.

20. Changes to These Terms

Aurawells may update these Terms from time to time.

Updated Terms will be posted on our website with a revised "Last Updated" date. Your continued use of our website or services after updated Terms become effective constitutes acceptance of the revised Terms.

21. Governing Law

These Terms will be governed by the laws of the applicable jurisdiction in which Aurawells operates, without regard to conflict-of-law principles.

Any dispute will be handled in a court of competent jurisdiction unless otherwise required by applicable law or agreed upon by the parties.